Customer Experience Must Continue After Enrollment

Customer Online Experience

The process of onboarding customers, business partners or even employees must be fast and seamless in today’s digital age. Too often, enterprises focus their digital transformation initiatives on customer acquisition. Yet once signed up, customers expect a smooth enrollment and onboarding experience, too, regardless of the channel (digital, mobile, call center, etc.) used. . . .

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#marketing #digitalmarketing #customerexperience #onboarding #PWC #Bain #Gartner #digitalforms #transactions #payments #accountacquisition